ID and Verification

How it works when LandTrust verifies identity

When you’re asked to confirm your identity, you’ll need to add a photo of a government ID (driver’s license, passport, or national identity card). Additionally, you may be asked to take a brand-new photo of yourself. This is different from your profile photo, which you may also be asked to provide.

If you're asked to take a photo of yourself, it needs to match the photo on your ID, and your ID must be valid. If your photos don’t match, if you’re under 18, or your ID doesn't appear to be valid, you won't be able to book a listing requiring an ID. If you’re under 18, all current reservations will also be canceled.

To confirm your identity:

1. Take a clear photo of the front of your ID
2. Take a clear photo of the back of your ID
3. Take a clear photo of your face using the camera on your computer or mobile device
4. Log in to your LandTrust account
5. Click on your profile icon, then click Profile Settings
6. Once in your profile settings, you will see a box that says 'Let's Verify Your ID.' Click the red text that says 'Verify My ID'
7. You will then be asked to upload the 3 photos you took one after another, confirming each photo along the way.
8. After uploading your selfie, click 'Complete'.
9. After 1-3 minutes your ID will either be verified or rejected. If for some reason it is rejected, feel free to reach out to us at 406-709-8450 and we will help get you verified.

Completing this process isn’t an endorsement of any host or guest, a guarantee of someone’s identity, or an assurance that interacting with them will be safe. Always use your own best judgment.

When you’ll be asked to confirm your identity

LandTrust requires all guests to verify their ID before they can submit a booking request on the site.

Your ID will never be shared with a host or anyone else who uses LandTrust.

Types of ID

Depending on your location and what country you’re from, you may be able to add one of the following types of government ID:

• Driver’s license
• Passport
• National identity card

Your ID needs to be an official government-issued ID (not an ID for a school, library, gym, etc.) that includes a photo of you.

If you add a driver’s license, you’ll be asked for two photos—one of the front of the license and one of the back.

If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.

What gets shared with your host

If you’re asked for a government ID, the following may be shared with your host:

• The first name on your ID
• Whether you're over or under 25 years old
• Whether your ID has been successfully added
• Your profile photo and profile name

As a guest, the following will never be shared with your host or anyone else who uses LandTrust:

• The photo of your ID
• The photo you take of yourself as part of ID verification (if you’re asked to do that)
• Your last name
• Your address

Privacy

We take privacy seriously. The information you provide during the process of adding your government ID is governed by our Privacy Policy and sent to us and our third-party databases using the same secure encryption that websites use to transmit credit card numbers. Our third-party databases handle this info according to our contracts with these third parties.

Storing and removing the photo of your ID

The storage of your government ID photo is governed by our Privacy Policy, which describes our efforts to protect your information.

Other ways identification info may be used

When you and other guests and hosts provide identification info it builds trust in the LandTrust community. It also helps us keep LandTrust secure, fight fraud, and more. There are a few ways that identification info may be used to do this.

First, here at LandTrust, we may use your identification info to better protect all guests and hosts. The information helps us check that everyone is who they say they are—and therefore, we can do an even better job of keeping fraudulent individuals away from LandTrust. We can also keep accounts more secure, and better determine that everyone who uses LandTrust is over 18 years old.

Also, where permitted by applicable law, we may provide certain identification info to banks and other financial institutions (which helps them enforce various tax, anti-money laundering, and sanctions laws), as well as to law enforcement agencies (who may be conducting investigations requiring LandTrust's involvement).

Our goal is to work closely with these organizations and comply with our legal obligations, while also ensuring the respect, privacy, and security of everyone who uses LandTrust.

About photo-matching

If you’re asked to take a photo of yourself, we’ll also match this photo with the picture in the government ID you already provided. This helps us make sure you’re really you.

Photo matching may provide some useful info, but no facial matching process is always completely accurate. The effectiveness of a comparison of facial features can vary greatly based on the skill and judgment of the reviewer, the quality and resolution of the photos, and whether there are significant changes in a person’s appearance between the two photos (for example, change in age, change in weight, different outfit).

As a result, this process may sometimes “match” photos that are not in fact of the same person, or fail to match photos that are of the same person. Fraudulent individuals may circumvent even the most sophisticated and diligent efforts to match photos submitted for comparison.

We don’t make any guarantee or representation about the accuracy or effectiveness of photo matching results. You shouldn’t rely on completion of the photo matching process as a guarantee of someone’s identity, or a guarantee that they’re someone you can safely interact with.